Collaborative Options
Conflict Management Services
 

Benefits of Outsourcing
Conflict Management Services

Assessment – Prevention – Resolution

When you outsource conflict management to Collaborative Options, you engage a 3rd party neutral to reduce your organization's risks, reduce the cost of conflict, and improve opportunities for non-litigated resolutions:

  • Intelligence gathering is more successful, as Collaborative Options is less likely to be influenced by organizational myths, assumptions or biases that interfere with both content and process listening
  • Engaging Collaborative Options, rather than corporate legal counsel, avoids representation conflicts
  • Unlike your organization's HR staff, Collaborative Options offers arms-length review without authority to approve disciplinary action; thus reducing the implication of bias in employment investigations and/or assessed disciplinary actions – significantly reducing the opportunity for retaliation claims
  • Lacking a vested interest in the outcome of an investigation, Collaborative Options’s findings are more likely to be viewed as objective and, ultimately, carry more evidentiary weight if litigated
  • Achieving a non-litigated resolution is substantially increased by the “Hawthorne Effect”: providing disputants and complainants an objective and unbiased opportunity “to be heard” by Collaborative Options as a 3rd party neutral
  • Where appropriate and desired, Collaborative Options is available and well-positioned to mediate resolution following the investigation
  • Unlike the HR staff, Collaborative Options does not have the conflict of providing HR services to the internal client department under investigation
  • Organizations prefer to spend time in the pursuit of positive and proactive work to accomplish their business missions
  • Some insurers of EPL, CGL, E&O and D&O offer discounts when 3rd party neutral investigators like Collaborative Options are utilized